Microsoft Dynamics

Microsoft Dynamics & BPOS

In an age where globalization and online access have practically erased price, product characteristics and availability as competitive differentiators, its customer service that now stands out as a key reason why consumers will favor one brand, product or service over another.

According to few industry experts by 2020, customer experience will overtake price and product as the key brand differentiator. Many say it already has.

Talking the Customer Experience Talk

While it’s easy for many brands today to talk the talk when it comes to being customer-centric or offering an exceptional customer experience, walking the walk is a story that currently can only be truly told by the few. In fact, a recent study by Bain & Company reveals that while 80% of companies believe they are delivering a superior experience to their customers, only 8% of customers agree.

So to walk the walk when it comes to consistently improving and delivering satisfying customer experiences, brands should focus on key aligning trends that include:

ARICSCOOPER's Microsoft Dynamics practice helps automate and streamline business processes across production management, financial management, customer relationship management and supply chain management. We leverage business and technology expertise, proven execution methodologies and our strategic alliance with Microsoft and partners.

Medium and large enterprises must adopt industry-specific and cost-effective Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) solutions to enhance operational efficiencies and fuel growth. Global companies need ERP and CRM solutions to meet local needs and integrate with their parent organizations.

We are Microsoft Gold Certified partner and recognized ISV with a proven track record as a pioneer in implementing Microsoft Dynamics CRM, ERP and RMS solutions. We serve customers from various industry verticals including Banking, Finance, Pharma & Healthcare, Manufacturing, Travel & Logistics, Retail and more with faster and quality deliveries.