Microsoft Dynamics & BPOS
In an age where globalization and online access have practically erased price, product characteristics and availability as competitive differentiators, its customer service that now stands out as a key reason why consumers will favor one brand, product or service over another.
According to few industry experts by 2020, customer experience will overtake price and product as the key brand differentiator. Many say it already has.
Talking the Customer Experience Talk
While it’s easy for many brands today to talk the talk when it comes to being customer-centric or offering an exceptional customer experience, walking the walk is a story that currently can only be truly told by the few. In fact, a recent study by Bain & Company reveals that while 80% of companies believe they are delivering a superior experience to their customers, only 8% of customers agree.
- Inconsistent cross-channel experiences
- Reactive, not proactive customer service
- One-size-fits-all customer engagement processes
- Inefficient agent interactions
- An optimized mobile customer experience
- Social media as a platform for customer engagement and service
- Using knowledge as a foundation for consistent multi-channel support
- Using data and analytics to improve and personalize the customer experience.
ARICSCOOPER's Microsoft Dynamics practice helps automate and streamline business processes across production management, financial management, customer relationship management and supply chain management. We leverage business and technology expertise, proven execution methodologies and our strategic alliance with Microsoft and partners.
Medium and large enterprises must adopt industry-specific and cost-effective Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) solutions to enhance operational efficiencies and fuel growth. Global companies need ERP and CRM solutions to meet local needs and integrate with their parent organizations.
We are Microsoft Gold Certified partner and recognized ISV with a proven track record as a pioneer in implementing Microsoft Dynamics CRM, ERP and RMS solutions. We serve customers from various industry verticals including Banking, Finance, Pharma & Healthcare, Manufacturing, Travel & Logistics, Retail and more with faster and quality deliveries.
- Microsoft Dynamics CRM (Customer Relationship Management)
- Microsoft Dynamics CRM Add-ons
- Microsoft Dynamics GP (Great Plains)
- Microsoft Dynamics GP Add-ons
- Microsoft Dynamics NAV (Navision)
- Microsoft Dynamics NAV Add-ons
- Microsoft Dynamics AX (Axapta)
- Microsoft Dynamics RMS (Retail Management System)
- Microsoft Dynamics RMS Add-ons
- Customized CRM, ERP & RMS Solutions
- Custom Application and Report Development
- Installation, Configuration and Integration
- Data and Application Migration
- Post Implementation Support and Maintenance
- Add-on Components Development
- Mobile CRM Solutions for iPhone, Blackberry, Google Android G1 and Windows Mobile
Specialties of our Microsoft Dynamics services are
- Customer-centric and tailor made to your specific business needs
- Dynamic and cost effective
- Helps you to reach the market faster
- Faster implementation
- 24x7x365 Customer Support