Wireless Broadband Service
Communication players need a global mindset and enthusiasm to embrace innovative operational models to survive and staying ahead of the curve. New market realities, technologies and consumer behaviors require revolution, not evolution. End-to-end IP, the arrival of IT in the network, growing numbers of new players offering over-the-top services, the explosion of mobile, social media, cloud services and data have utterly transformed the game. New models, services and revenue streams are needed to cover investment in next generation networks as core voice income falls away.
It’s about finding a way to exploit the operators’ core assets of customer base and network, whether focusing on access or services, alone or in partnership, with enterprise, consumer, vertical or government sectors – and how to make it earn.
As technological convergence redefines business models across nearly every industry including the Telecom industry, Telecom operators have a growing appetite for innovation in order to survive and thrive in a fast-paced and unpredictable environment.
A key question for the business leaders of this industry is: what are the limits to the competitive paradigm? They include the introduction of new services; lowering of costs; greater innovation; and the introduction of a regulatory framework consistent with the convergence of information technologies. While few business leaders question the need for innovation, many companies face numerous challenges when it comes to applying it successfully to drive higher returns.
Unable to clearly recognize how to drive higher value from their innovation efforts, they back away prematurely. It is sometimes not enough to have a great idea or invention; the enterprise must be equally able to bring its brilliant idea to scale supported by a robust business model, a unique customer experience and an ecosystem which further expands the market potential.Although communications service providers may recognize that innovation must be driven by customer needs, some aren’t equipped to collect information and turn it into meaningful data to drive greater insights. Instead, they lack the processes required to engage with their customers and to fully understand what they want.
To give an example, even back-office functions like customers service can benefit from innovation to be more customer-centric and capable of providing the digital products and services customers’ desire.
It has become clear that innovation has become a bedrock principle for business as convergence continues to blur the line between competitors and collaborators. How can communications service providers overcome some of the aforementioned innovation challenges?
These days, the answer rests in putting formal systems in place to manage innovation. To start, define a dedicated process and budget to bring larger scale innovation to market. Then, apply the digital power of analytics to leverage your customer data to customize the services. Equally important to successful innovation are speed and flexibility, enhanced by having an open approach to R&D, which looks beyond the enterprise for skills and know-how to support the development process.
The reality is that almost by definition, the tools for innovation will involve investments in resources and systems to create bright, big & bold ideas.
With change in telecommunications accelerating dramatically, telecom companies are looking for partners who can enhance customer service support, reduce costs and risks, and in the course increase profitability. This is where ARICSCOOPER adds value by providing the game changing solutions that help telecom companies achieve their objectives.
We help our partner to provide a clear vision on how to transform their operations to streamline business processes to reduce costs and better serve their valuable customers. Our Telecom industry solutions are specially designed for the Communication Industry leaders who desire to drive “Key dimensions of Innovation” and precisely on structuring the “Innovation Strategy” followed by important elements of organizational “Administrative & Technical Innovation”.
To increase operational efficiency, you need technology solutions that help you:
Integrate and automate the management of your network and IT infrastructure to improve service delivery
Optimize your business systems and processes to provide customers with greater service and control
Centralize and standardize common operational functions so they can be delivered globally
Create a 360˚ view of customer data and use analytics-driven insights to increase the value of each customer